3. Worldwide Shipping Policy

Delivery Areas

AVELUNE ships internationally to the countries and territories available at checkout. Delivery availability may vary by destination.

Order Processing

Orders are generally prepared and handed over to the carrier within 2 to 5 business days after payment is confirmed.

Orders placed on weekends or public holidays begin processing on the next business day. Additional payment or address verification may exceptionally extend this timeframe.

Delivery Times

Estimated delivery times vary by destination and are displayed at checkout, where available. Delivery times are estimates and may be affected by the carrier, customs processing, or other circumstances beyond our control.

Any specific delivery date or binding timeframe expressly agreed at the time of order remains applicable in accordance with the law.

Shipping Fees

Applicable shipping fees are based on the delivery destination and are clearly displayed before the order is finally confirmed. When free shipping is offered, its terms are stated on the Website or during checkout.

Order Tracking

Once an order has been dispatched, the customer will receive a confirmation email containing a tracking number or link, where available. It may take a few days for the carrier to update the tracking information.

Incorrect or Incomplete Address

Customers must carefully check their address before confirming an order. Any request to correct an address should be sent promptly to contact@tryavelune.com. We cannot guarantee that a change can be made once an order is being prepared or has been dispatched.

If a parcel is returned because the address was incorrect or incomplete, or because it was not collected, a new shipment may be offered for the applicable fee, unless the error was caused by AVELUNE.

Delays

Delays may occasionally occur due to the carrier, periods of high demand, customs inspections, weather events, or force majeure.

In the event of a significant delay, the customer is entitled to the rights provided by applicable law, including the right to request delivery within a reasonable additional period and, if delivery still does not take place, to terminate the contract under the conditions set out by law.

Lost or Damaged Parcels, or Parcels Marked as Delivered

If tracking does not update for an unusually long period, the parcel is damaged, or tracking shows that a parcel was delivered but it has not been received, contact contact@tryavelune.com as soon as possible. We will open an investigation with the carrier and offer an appropriate solution based on the circumstances and applicable statutory rights.

For a damaged or incorrect product, please include photographs of the parcel, shipping label, and product received.

Taxes and Customs Formalities

The total price and any applicable fees are shown before the order is confirmed. Depending on the destination, customs duties, import taxes, or other charges may apply. Any such charges and who is responsible for paying them will be disclosed before the sale is concluded, where required by applicable law.

Contact

For any delivery-related questions, contact contact@tryavelune.com.